Customer Service
PAYMENT INFORMATION
METHODS OF PAYMENT:
Opening orders must be on Visa, MasterCard, Discover or American Express. Please download and print the credit card authorization form below. Completely fill out and sign the credit card authorization form and fax it to 910.458.5686.
NOTE: Your credit card will not be charged until the order is ready to ship.
> Download Credit Card Authorization Form
CREDIT APPLICATION:
If you would like to apply for credit, please download and print the customer application below. Completely fill out and sign the application and fax it to 910.458.5686.
NOTE: After the application is received, your credit will not be checked until an order is processed.
> Download Customer Application
Documents are in Adobe PDF format. You must have a version of Adobe Reader to view the documents.
Click here to download a version of Adobe Reader.
WHEN PAYMENT IS DUE:
If you have established Net 30 payment terms your payment will be due 30 days from the invoice date. Past due invoices will be charged an interest at the rate of 2% per month on any unpaid balance. A $30 fee will be charged for any returned check due to non-sufficient funds (NSF), along with the amount of the NSF check.
If you have not established credit, your payment is due before order ships.
SALES TAX:
Tax Exempt-you must provide us with your resale certificate.
PRODUCT RETURNS
Return Instructions
- Contact Bill Sinnamon at 305.283.5062 and obtain a return authorization (RA) number.
- Merchandise must be returned in the original packaging and in the same condition as received.
- Items returned that are not properly packaged will not be credited.
- Damages must be reported within seven (7) days of delivery.
Return Policy
- Please examine your order upon arrival for any discrepancies.
- Freight damage claims must be reported to the driver upon delivery.
- Claims must be reported within seven (7) days of delivery.
- The Canvas Art Group will not accept freight/common carrier damage claims. All damage claims are to be addressed directly to the carrier, and damages must be reported to the driver upon delivery.
- No returns will be accepted without an return authorization (RA) number. Contact Bill Sinnamon at 305.283.5062 and obtain an RA number. All packaging material must be saved for shipper inspection.
- Authorized returns will be in the form of credit memo only.
- Any credit will be kept as a company credit and applied to your next purchase.
- Returns are subject to a 20% restocking fee in addition to all shipping charges incurred.
- Any return shipped and received back to The Canvas Art Group damaged because of inadequate packing material will not be credited.
SHIPPING
- Special routing information must be specified or we will ship at our own discretion.
- Customers categorized as a residential delivery will be subject to potential shipping charges as deemed by selective carrier.
- Special handling requests may be subject to an extra charge.
- Flat shipping rate is charged for the following states:
- 1. 10% – DE, CT, FL, GA, IN, KY, MA, NY, NJ, NC, MD, NH, OH, PA, RI, SC, TN, VA, VT, WV
- 2. 12% – AL, AR, IA, IL, LA, ME, MI, MO, MS, TX, WI
- 3. 15% – AZ, CA, CO, ID, KS, MN, MT, ND, NE, NM, NV, OK, OR, SD, UT, WA, WY
- Alaska and Hawaii are based on shipping method.